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How do I use the Service Recognition Web Site?
How do I order my service award?
What do I do if there is a problem with my service award?
How do I locate my access number if I have lost it?
Is the information I enter at the order entry secure?
How do I use the Service Recognition Web Site?
After you've read the welcome letter, please click on an award year level button. This allows you to view the awards at a given level. Select the year level that applies to you. Once you're on the year level page you want, you can see more awards by scrolling down. You can also click on any award to see a larger image of the award, read a detailed description, and access ordering information. "Message" takes you back to the welcome letter. "Help" takes you to this page, and "Feedback" provides you an area to give your comments on the overall program and its processes.
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How do I order my service award?
Click on your appropriate year level button in the Navigation Bar on the left. Browse through the awards. If you click on any of the photos of the awards, you will see a larger image and a detailed description. Once you've chosen the award you want, go to the awards detail page and click on the order button, enter your access number, and continue to follow the online ordering instructions.
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What do I do if there is a problem with my service award?
If an award is damaged or broken, please call the toll-free number provided with each award to obtain a Return Authorization Number. Attach that number to the award. Then return it to one of the following addresses:
In the United States: O.C. Tanner 1865 South Main Street, Suite 12, Salt Lake City, UT 84115.
In Canada: 4200 Fairview Street Burlington Ontario Canada L7L 4Y8.
If you are located outside North America, please contact O.C. Tanner by e-mail at orders@octanner.com.
Returned items should include a note outlining the specifics of the problem and where the replacement should be mailed. Allow up to three weeks for the award to be sent back to you.
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How do I locate my access number if I have lost it?
For assistance locating your access number, please call one of the following telephone numbers. If you are located outside North America, contact our Service Award Program Administrator at orders@octanner.com
In the United States: 1-800-453-7490
In Canada: 1-800-668-7227
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Is the information I enter at the order entry secure?
Yes. After you press the order button all information processed uses 128 bit SSL encryption. This means that if a third party intercepts the information as it travels across the network, it cannot be read.
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